Frequently Asked Questions (FAQ)

 

Trade FAQ / Consumer FAQ

 

Trade

Answer

These General Motors Parts Rebates offers are available exclusively to Independent Service Centers, Body Shop, Commercial Fleet accounts (with U.S. mailing address) and Performance Shops. Shop owners or individuals that certify they are able to submit for the rebates on the owner's behalf can participate. You must provide the name and address of the business you are employed at upon registering. Your Rebate Form will state all of the requirements to be eligible for the rebate. It will specify requirements such as - the promotion dates, the purchase requirements and instructions on how to submit your rebate. Reference your Rebate Form for complete details.

Answer

It is a registered business open to the public whose primary purpose is to perform mechanical or collision automotive repairs. The following do not qualify as an independent auto repair facility:

  • General Motors and other vehicle manufacturer dealerships
  • Auto auctions

Answer

A performance shop is a business which typically works on vehicles to with the intent to increase the performance of automobiles.

Answer

A commercial fleet is the collection of motor vehicles owned or leased by an organization in pursuit of its business or organizational objectives.

Answer

Unfortunately, no. Effective April 1, 2018, only one individual per shop is able to register in the program to submit rebate forms by mail or on-line. The rebate form can be completed by the owner or an individual that can certify they are authorized to complete the submission on the owner's behalf.

Answer

The prepaid card will be issued in name of the business submitting for the rebate and will be sent in a General Motors Parts Rebates branded envelope to the provided business address. Rebates will not be mailed to personal addresses (i.e. homes).

Answer

There are 2 ways to submit your rebate:

ONLINE - Click on "Trade Professionals" from the home page of this website and follow the step- by-step instructions to submit your rebate. You will be required to upload a copy of your Invoice(s). Submitting online allows for faster processing of your rebate, as it helps to ensure your submission information is complete and legible, which otherwise can delay submission processing. Please keep in mind that our system will allow pdf, jpg, jpeg, and png files. 3.5MB is the maximum size allowed for the picture or scan upload.

MAIL - Obtain a copy of the Rebate Form, fill it out completely and legibly, and follow the instructions on the form. Please be sure to mail in your submission by the required Postmark Date as printed on the form.

Answer

Mail your Rebate Form and a copy of your Invoice to the address listed on the form. You should retain copies of your entire rebate submission for your records.

Answer

Trade Professional Rebate submissions will require an invoice clearly showing the part number, date and location of purchase. Please note, handwritten invoices and customer repair orders are not eligible for the trade rebate program All pertinent information needed to complete your rebate request is also located on the Rebate Form. IMPORTANT: Rebate submissions without the Invoice will be disqualified.

Answer

In order to validate the part number(s) you purchased, a copy of the Invoice is required.

Answer

If you choose to mail in your rebate submission, please be sure to include a copy of the Rebate Form and your Invoice(s), showing the part number(s) of the product(s) you purchased, the purchase date and the retailer name.

Answer

The limits vary based on the rebate you are submitting for so please refer to the Terms & Conditions listed on your rebate form for more information.

Answer

Yes.

When submitting online: You can submit multiple invoices with each submission. To add another invoice to your submission, click the "Add Another Invoice" button.

When submitting via mail: Please fill out your form legibly and completely and mail your submission to the address listed on the rebate form; you may include multiple invoices for that rebate offer.

Please note - some rebates will have a redemption limit. Refer to the rebate form for rebate limits on specific offers.

Answer

Contact the GM Dealership, ACDelco Distributor, Online retailer, or auto parts store from where you made your purchase, and they can re-print another Invoice for you. A copy of your Invoice is required to validate your rebate submission.

Answer

Typically, the Invoice # is located in the top section of the Invoice, in close proximity to the customer information.

Answer

You will receive your rebates on a pre-paid GM Parts Rebates debit card that will be issued at the end of each promotion period. The card will include the total amount of all approved rebates accumulated during the promotion dates. Track your submissions and view your accumulated earnings during each rebate period on your Dashboard by using the "Claim Search" tool.

Remaining 2019 Rebate Promotion Dates:

Remaining 2019 Rebate Promotion Dates

Answer

Rebates will be paid in the form of a Visa® prepaid debit card and will be issued in the business name listed on the rebate submission. Card will be mailed to the business address indicated on the form within 6 to 8 weeks from the end of the promotion end date and will include the total dollar amount of approved rebates accumulated by the ISC, body shop, commercial fleet account or performance shop during the promotion dates. Card is issued by MetaBank,® Member FDIC, pursuant to a license from Visa U.S.A. Inc. Cards cannot be used for recurring payments. Can be used everywhere Visa debit cards are accepted. Card expiration applies; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Card terms and conditions apply, see myprepaidcenter.com.

Answer

You can check the status of your rebate by using the Claim Search tool on the General Motors Parts Rebates website. Your rebate dashboard will show your recently submitted claims as well as track your unit submissions against the offer limit where applicable. Please note that you must be a registered user in order to view your submission history.

  • Approved: Submission has been processed and is scheduled for payment
  • Pending: Submission is being processed
  • Invalid: Shows reason for denied submission

Answer

Submissions mailed after the last eligible postmark date will be denied. Our rebate offers are special because they are carefully planned for specific timeframes and are not available all the time. Watch for future offers on our products and services, check the dates and submit promptly.

Answer

Call 1-866-713-7284 weekdays, 7am to 7pm CDT.

 

Consumer

Answer

Your Rebate Form will state all the requirements to be eligible for the rebate. It will specify requirements such as - the promotion dates, the service or purchase requirements, and where the service or purchase must be completed. Reference your Rebate Form for complete details.

Answer

To download a rebate form, visit www.gmpartsrebates.com and select "Vehicle Owner" then choose either GM Genuine Parts/ACDelco or Chevrolet Performance and click the "Get Started" button. Click Submit for the offer you wish to apply. Enter your email address then fill in the information requested on the page. Once entered, click on Download Rebate form and click Submit to download the pre-populated form.

Answer

It varies. Some of our consumer offers require professional installation, and some offers do not. The rebate form will state if professional installation is required. When professional installation is required, you must submit a copy of the repair order, showing the part number(s) purchased, purchase date, service center name and service performed.

Answer

No. When professional installation is required, the part must be purchased from the service center that is installing the part on your vehicle.

Answer

All pertinent information needed to complete your rebate request is located on the Rebate Form. Remember to mail a copy of your Invoice and/or Repair Order with the online Confirmation Page or handwritten Rebate Form. Rebate submissions without the Invoice and/or Repair Order will be disqualified.

Answer

In order to validate the part number and/or services completed, a copy of the Invoice/Repair Order is required. Customers who would rather submit their claim online versus filling out a handwritten form should follow the online instructions once clicking on Start Rebate Online.

Answer

There are 2 ways to submit your rebate:

ONLINE - Go to www.gmpartsrebates.com and click on the "Vehicle Owner" button located on the home page. On the homepage click on "Submit Rebate" under the offer you wish to apply. Begin by entering your email address then fill in the information requested on the page. Agree to the Terms and Conditions. Click Submit Online then complete the Transaction Information. Attach your Invoice or Repair Order(s) and click Submit to finalize.

MAIL - Obtain a copy of the Rebate Form, fill it out completely and legibly, and follow the instructions on the form. Forms are available for download at www.gmpartsrebates.com. Please be sure to mail in your submission with all required documents by the required Postmark Date as printed on the form.

Answer

Mail your Rebate Form and a copy of your Invoice to the address listed on the form. You should retain copies of your entire rebate submission for your records.

Answer

If you choose to mail in your rebate submission, please be sure to include a copy of the Rebate Form and your Invoice and/or repair order, showing the part number(s) of the product(s) you purchased, purchase date, retailer name and service performed if applicable.

Answer

The limits vary based on the rebate you are submitting for so please refer to the Terms & Conditions listed on your rebate form for more information.

Answer

Contact the service center, online retailer or auto parts store from where you made your purchase and/or had service performed and they can re-print another Invoice for you. A copy of your Invoice is required to validate your rebate submission.

Answer

Typically, the Invoice or Repair Order number is located at the top section of the Invoice, near the customer information.

Answer

Once we receive your rebate submission online or via mail, we will review your submission and confirm eligibility. You will receive an email when your submission is approved. Please allow up to 8 weeks for delivery of the prepaid card.

Answer

Your rebate will be mailed to you in the form of a Visa® prepaid card except for the Consumer Spark Plug, which will be a check. General Motors reserves the right to substitute a check of equal value in lieu of a Visa prepaid card at its discretion. Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid through date. Card terms and conditions apply. Please allow up to 6-8 weeks for delivery of the rebate. See MyPrepaidCenter.com/site/visa-promo.

Answer

You can check the status of your rebate by clicking on "Track Submission" from the navigation menu of the General Motors Parts Rebates website. Please note that you must be a registered user in order to view your submission history.

  • Approved: Submission has been processed and is scheduled for payment
  • Pending: Submission is being processed
  • Invalid: Shows reason for denied submission

Answer

Submissions mailed after the last eligible postmark date will be denied. Our rebate offers are special because they are carefully planned for specific timeframes and are not available all the time. Watch for future offers on our products and services, check the dates and submit promptly

Answer

Call (866) 713-7284. Monday - Friday: 7a.m. to 7p.m., CDT.